Hello and welcome to Home Star Cleaning Services. I believe this is one of the most important sections of the website and it gives an immediate knowledge of why this business exists, who has started it and what we would like to achieve in the future.
Home Star Cleaning Services is a professional cleaning agency providing a full range of domestic services to any type of property.
My background is in nursing and customer care was always first on my mind and when I started. Soon I learnt that many working families ask for cleaning help as they need more free quality time with family and children. It makes me a very proud business owner, because many of our customers are still with us since we started in 2007.
My main goal was to create a company where customers feel welcome, staff are happy to work and we can delivery high quality cleaning services. Today we clean a significant number of private houses around Bromley, as well as business premises such as offices, restaurants and clinics and we only expect to grow stronger and bigger.
We fully understand your concerns about allowing someone new into your house, especially when you are not at home. Therefore we have implemented a number of security procedures to ensure that reliability, confidentiality and security are maintained.
In order to provide the best service our cleaners must provide the following:
- Proof of address (utility bill, credit card or bank statement, council tax bill)
- 2 Proofs of identity (passport, driving licence with photo, National Identity Card)
- Details of next of kin for emergency
- Work permit or visa if applicable
- 2 valid references (we always check them)
We meet and vet our cleaners in their own house to confirm the exact address. We only accept original documents, not copies.
For us, recruiting a cleaner is a stringent selection process, which is monitored and updated continuously. We ask each referee to comment on reliability, trust and honesty, time keeping, good standards and motivation factors. If we decide that a cleaner is suitable, then a contract is signed for no less than 6 months.
No cleaner would be employed without providing the required documents or references.